Return Policy

All returns must be accompanied by an approved RMA from GenuineModules.com. Please confirm orders receipt and delivered through Order History before starting a return, and then follow the below steps to process the refunds, exchanges, or repairs accordingly.

1. Refunds

Refunds will be processed after GenuineModules.com receives and inspects the returned items. It will take about 5 business days to receive the refund.

2. Exchanges

If the replacement unit is in stock, it can be shipped within 1 business day. If the replacement unit is out of stock, you can check the delivery time from product page.

3. Repairs (within Warranty Period)

Repair service is available for most items (excluding consumables) within the warranty period. GenuineModules.com will ship out the repaired items after test and verification.

To apply for refunds or exchanges, the return request should be submitted within 30 days of the delivery date. If it exceeds 30 days, a 20% restocking fee will be charged. For products that are eligible for repair, repair request should be submitted within the warranty period to enjoy repairs. In case the warranty period expires, repairs can still be offered but a certain fee will be charged case by case.

The items must be returnable or have an authorized warranty period to enjoy GenuineModules.com return services. To review your item’s return eligibility and warranty period, please check GenuineModules.com Products Warranty.