Privacy Policy

General Information

ca.genuinemodules.com respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to customers and visitors using ca.genuinemodules.com and explains what information we collect, why we collect it, how we use it, how we protect it, and how you can exercise your privacy rights under applicable Canadian privacy laws.

Information We Collect

We may collect personal information that you voluntarily provide when you create an account, place an order, request information, contact us, or otherwise use ca.genuinemodules.com. This information may include your name, email address, telephone number, billing address, shipping address, company information, and order or transaction information.

We may also collect certain technical and usage information, such as your IP address, browser type, device information, operating system, referring website, pages viewed, and information about how you interact with our website. Cookies and similar technologies may be used to provide essential website functions, maintain preferences, improve website performance, and understand website usage.

How We Use Your Information

We may use your personal information for purposes such as processing and fulfilling orders, arranging delivery, providing customer support, communicating with you about your account or orders, processing payments, preventing fraud, maintaining website security, responding to inquiries, and improving our products and services.

Where permitted by applicable law, we may also use your information to send you promotional or marketing communications. Where consent is required, we will obtain the appropriate consent before sending such communications. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Consent

Where required by applicable Canadian privacy laws, we will obtain your consent before collecting, using, or disclosing your personal information. Depending on the circumstances, consent may be express or implied where permitted by law.

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services to you.

Sharing Your Information

We may disclose relevant personal information to third-party service providers that assist us in operating ca.genuinemodules.com. These service providers may include payment processors, shipping and courier companies, logistics providers, website hosting and technology providers, analytics providers, fraud prevention services, and customer support providers.

We only provide service providers with information that is reasonably necessary for them to perform the services they provide. We may also disclose personal information when required or permitted by applicable law, regulation, court order, legal process, or governmental authority, or when reasonably necessary to protect our rights, customers, property, or business.

Payment and Security

Payment information may be processed directly by third-party payment service providers. We do not normally store complete payment card information on our own systems.

We use reasonable physical, technical, and organisational safeguards appropriate to the sensitivity of the information to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, loss, or other misuse.

Although we take reasonable measures to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Cookies and Similar Technologies

ca.genuinemodules.com may use cookies, web technologies, and similar technologies to keep the website functioning properly, remember your preferences, maintain sessions, improve website performance, analyze website usage, and enhance your browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some features of the website.

Your Privacy Rights

Depending on your province or territory, your circumstances, and the privacy laws that apply to the processing of your personal information, you may have rights to request access to your personal information, request correction of inaccurate or incomplete information, and obtain information about how your personal information is collected, used, or disclosed.

In certain circumstances, you may also have rights to withdraw consent, object to or restrict certain processing, or request deletion of personal information, subject to applicable legal requirements and exceptions.

To exercise your privacy rights, please contact us using the contact details provided on ca.genuinemodules.com. We may need to verify your identity or account information before processing certain requests. We will handle privacy requests in accordance with applicable Canadian privacy laws.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with applicable legal, tax, accounting, and regulatory requirements.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.

International Data Transfers

Because ca.genuinemodules.com and certain service providers may operate internationally, your personal information may be processed, accessed, or stored outside Canada, including in countries where we or our service providers maintain operations or infrastructure.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to law enforcement or regulatory authorities in that jurisdiction. We take reasonable measures to protect personal information when it is transferred to or processed by service providers outside Canada, in accordance with applicable privacy laws.

Privacy Complaints

If you have a concern about our collection, use, disclosure, or handling of your personal information, please contact us using the contact details provided on ca.genuinemodules.com so that we can review and address your concern.

Where applicable, you may also have the right to submit a privacy complaint to the relevant Canadian privacy regulator, including the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable privacy laws. Any updated version will be published on ca.genuinemodules.com with the revised effective date where appropriate.

Contact Us

If you have any questions about this Privacy Policy, the handling of your personal information, or your privacy rights, please contact the ca.genuinemodules.com Customer Support Team using the contact details provided on the website.