Delivery Information

Hello and welcome to the Shipping & Delivery Information page for ca.genuinemodules.com. This page explains our shipping methods, delivery times, processing times, customs procedures, import charges, and return-related information for orders delivered to Canada.

Shipping to Canada

ca.genuinemodules.com ships orders to customers throughout Canada, including all major provinces and territories where our courier services are available.

All orders are fulfilled and dispatched from our warehouse in Hong Kong using established international express courier services.

Depending on the destination, product availability, order value, and operational requirements, shipments may be delivered by DHL, FedEx, UPS, or another reputable international courier service.

Shipping Costs

We offer Free Shipping on orders with a product subtotal of US$300 or more, excluding applicable taxes, customs duties, and other import-related charges.

For orders below US$300, a flat shipping fee of US$30 applies.

The available shipping method and applicable shipping charges are determined during checkout based on the delivery address, product availability, shipping requirements, and other operational considerations.

Order Processing & Delivery Time

After placing an order on ca.genuinemodules.com, you will receive an order confirmation email.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking instructions.

The total delivery time consists of two stages:

• Processing Time – The time required to prepare, verify, and dispatch your order.
• Shipping Time – The time required for the courier to transport your order from our warehouse in Hong Kong to your delivery address in Canada.

Orders placed early on a business day may be processed and dispatched on the same day whenever reasonably possible.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the delivery address, courier operations, customs clearance, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

If an item is temporarily unavailable or requires additional sourcing, additional processing time may be necessary. We will notify you if a significant delay is expected.

International Shipping Notice

Orders placed through ca.genuinemodules.com are shipped internationally from Hong Kong.

As international shipments, orders entering Canada may be subject to customs inspection, import procedures, taxes, duties, and other requirements in accordance with applicable Canadian laws and regulations.

Customs Clearance & Import Charges

Orders shipped from Hong Kong to Canada may be subject to applicable Canadian import taxes, customs duties, customs clearance procedures, courier brokerage or handling fees, and other charges depending on the nature, value, tariff classification, and country of origin of the goods.

Unless expressly stated otherwise before purchase, any applicable import GST/HST, customs duties, customs clearance fees, courier brokerage or handling charges, or other import-related costs are the responsibility of the customer or importer of record.

Canadian customs authorities may assess applicable taxes and duties when goods are imported into Canada. The amount payable may depend on factors including the value of the goods, tariff classification, country of origin, and applicable Canadian regulations.

Customs clearance is generally handled by the courier or its appointed customs broker.

The courier or customs authorities may contact you if additional information, documentation, identification, or payment is required before your shipment can be released for delivery.

To help avoid unnecessary delays, please ensure that the recipient's name, delivery address, telephone number, and other contact information are accurate when placing your order.

Where reasonably available, ca.genuinemodules.com will provide commercial invoices, product information, country-of-origin information, and other shipping documentation available from us to assist with customs clearance.

Customers are responsible for complying with applicable Canadian import requirements relating to their orders. Certain products may be subject to additional requirements, permits, restrictions, or inspections under Canadian law.

For the latest information regarding Canadian import taxes, customs duties, customs requirements, or import procedures, customers should consult the Canada Border Services Agency (CBSA), the Canada Revenue Agency (CRA), or the courier responsible for the shipment.

Shipping Methods

Orders to Canada are normally shipped using international express courier services.

Depending on the destination, shipment requirements, and courier availability, we may use:

• DHL Express
• FedEx
• UPS
• Other equivalent international courier services

The courier selected for a particular shipment may vary according to operational requirements, destination, availability, and other shipping considerations.

Tracking information is normally provided once your order has been dispatched.

Delivery Address

Please verify that your delivery address and contact information are complete and accurate before submitting your order.

For business deliveries, please include the company name, department (if applicable), and any relevant delivery instructions.

We are unable to accept responsibility for delays or additional charges resulting from:

• Incorrect or incomplete delivery information;
• Recipient unavailability;
• Failure to provide information or documents required for customs clearance;
• Failure to pay applicable import taxes, duties, or courier charges;
• Other circumstances attributable to the recipient or importer.

Additional delivery, storage, re-delivery, customs, brokerage, or return charges imposed by the courier or customs authorities may become the responsibility of the customer where applicable.

Returns

If you wish to return an order purchased from ca.genuinemodules.com, please contact our Customer Support Team before returning any products.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Return eligibility may vary depending on the reason for the return, including but not limited to:

• Incorrect items supplied;
• Defective products;
• Products damaged during transit;
• Products that do not conform to the order;
• Unwanted items or changes of mind, where returns are permitted under our applicable return policy.

Where a return is requested because of a customer's ordering error or change of mind, the customer may be responsible for reasonable return shipping costs and, where permitted by applicable law and disclosed before purchase, applicable restocking or handling charges.

Products returned due to manufacturing defects, shipping damage, or errors made by ca.genuinemodules.com will be handled in accordance with our applicable warranty policy and applicable consumer protection requirements.

Our return and refund policies may vary depending on the customer's province or territory and the circumstances of the transaction.

Consumer Rights

Nothing in this Shipping & Delivery Information limits, excludes, or affects any rights or remedies that consumers may have under applicable Canadian federal, provincial, or territorial consumer protection laws.

Consumer protection requirements in Canada may vary between provinces and territories. Where applicable, mandatory consumer protection requirements will prevail over any inconsistent term in our policies.

Contact Us

If you have any questions regarding shipping, delivery times, customs procedures, import charges, returns, or order status, please contact the Customer Support Team of ca.genuinemodules.com before placing your order or as soon as possible after receiving your shipment.

We will make reasonable efforts to assist you with shipping enquiries and provide available information relating to your order.